Serving customers for more than 35 years, Adorama has grown from its flagship NYC store to include the leading online destination for...
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6 years 9 months
Pasadena, US
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Stay away from this this company. All entire group are scammers and very dishonest people. I am dealing with my refund almost two month. Every time I called they are saying it takes 2-3 business days and as of today the refund is still missing. I never seen in my life such a horrible and irresponsible people. P.S Nancy **, last time you replied to me wanted to know what happened why I left the bad feedback, so I already answered it 2 weeks ago and now where is your further action? Where is liar Roxana and entire fake customer service representatives? Disappeared? You guys are horrible. G.

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Customer service on the website is fast and outstanding. They helped me even though my order was difficult. At first I forgot to put in an order through my student ID, then they helped me process a reversal where a package would be intercepted and refunded for me to re-order. Then, I realized there was no student discount on my order, so I asked to cancel the interception, which they have been nothing but helpful with in quickly contacting UPS. They put up with my idiotic behavior and assisted me with professionalism and haste and truly demonstrated exceptional customer service in all aspects of my support today. Cara ** and Albert ** are the real MVPs and deserve raises for putting up with me and my dumbness.

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I rarely write these types of reviews for companies but due to the service I received, I feel I need to tell a great experience with Adorama customer service. I had been tracking prices for the Canon M50 Video Creator kit which includes the camera, 32GB SD Card and a mic for the past year. In Dec 2018, Adorama had the best prices for the kit with free shipping and no taxes so I pulled the trigger. I saw that the kit itself was out of stock and I was ok for whenever it came back in stock. I had actually ordered this kit mid-2018 from B&H and it was out of stock but after 1 month, I canceled the order. I didn't know what to expect with Adorama but I was at least willing to wait 1 month.

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